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Tag Archive SAAS Monitoring

What, Free Cisco?! (The real value of service)

Posted by & filed under SysAdmins .

by Cisco Arias

In the modern world of consumerism, there are so many choices, noises and deals, it’s sometimes hard to calculate the real value of the products and services we purchase. At LogicMonitor, we try to make it obvious.

I don’t like to call our solution a “product” because for some reason it makes me think of, “Sorry pal, you purchased this as is. I can’t help you.” That’s not how we roll.

We have a joke here that our product now comes with free Cisco (not the trademarked kind). As an Account Manager here’s the way I look at it: The moment a new client signs on we become partners in improving each others businesses and helping each other grow.

A service, or solution, like ours relies on synergy and strong relationships with our clients if we are to provide them the most effective and intelligent SaaS monitoring solution out there. One of my personal goals here is to build these relationships in order to understand the needs of the end user AND organization… to keep the client’s business flowing and improving.

I see monitoring as one component of the daily workflow of an average IT, Sys Admin, or Network Engineer. And monitoring should provide more than just alerting, it should provide a way of proactively finding out how to prevent those fires. And beyond that, it should provide intelligence that improves operations and business metrics that are meaningful to those  upstairs.

And I’m not happy until our clients actually realize all these benefits. We’re not going to sell you a “product” where it’s up to you to figure it out and get it working. We’re going to provide you with the resources needed to maximize the value of our solution.

From day one, we have a team of Engineers and Developers working with you to ensure your monitoring is made easy and effective. You also have people like me who will check in frequently to see if there is anything we can do to help.

Whether it’s letting you know your portal is not up to date, going over new features, or getting new team members up to speed, you can rest assured that you have a go-to person for anything LogicMonitor related.

So be sure to consider all of this the next time you are calculating what real value means to you and your organization… or the next time you need help on a “product” you purchased and are looking and waiting, looking and waiting…

Cisco
now free, with LogicMonitor :)

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