The beta version of the new Alerts UI has been available to LogicMonitor users for a few months now. If you haven’t tried it yet, you should (keep reading to find out how). But even those who’ve tried the sexier new UI may not have noticed all the sweet new features we’ve introduced along with it.
See the information that’s important to you
The current UI can tell you a lot about your alerts at a glance. But sometimes that’s too much information, sometimes not enough, and sometimes it’s just not the right information. (Who knew monitoring had so much in common with Goldilocks!) In the new UI, we’ve added four additional columns of data (Escalation Chain, Alert Rule, Cleared On, and In SDT) and we allow you to add, remove, and arrange columns in any way that makes sense for you. Just click the Settings button above the Alerts table and choose “Manage Columns”. You’ll be able to select, unselect and drag the column options however you choose.
Giddy with all the new information you have access to, but don’t have enough pixels to show it all? Click that ‘Settings’ button again and you can make the font size smaller and even choose how many alerts to show at one time. Plus, you can drag columns to whatever width you like.
Filter on just about anything
The four most common filters (Group, Device, Datasource, Datapoint) are readily apparent at the top of the alerts table. And clicking the “more” filter dropdown gives you access to six additional filters (Alert Rule, Escalation Chain, Severity, Acknowledged, In SDT, and Cleared).
The Cleared filter (and “Cleared On” column) allows you to see the last seven days of cleared alerts (or cleared and active alerts), which is pretty helpful when you want to get a feel for alert response times or just how often a particular alert has been occurring on a particular device.
For a faster, broader search, you can use the new “Search Anything” tool, which searches across all visible columns.
Everyone has a different workflow when it comes to alerts. And you need specific information at different times. The new column and filtering options are flexible enough to handle those situations. You’ll be able to quickly find the information you want so you can know what’s going on and fix it.
View and copy error messages with ease
Sometimes the little things make a big difference. The current UI gives you error messages in a hover tip, which makes it impossible to select the message for copying (as soon as you move your mouse, the tips disappear).
In the new UI, we’ve made a concerted effort to not depend on secondary mouse interactions (right-click and hover, specifically), and the alert messages are no exceptions. Just click on any alert to see the new Alert Details screen, which not only provides the message in a more readable format, but also makes it selectable and, yes, copyable.
All the important stuff is just a click away
Alert Details (above) allows you to make notes, schedule down time (either for the selected alert, or the entire device), acknowledge the alert, or escalate the alert to the next person in the relevant Escalation chain. And if you receive alerts by email or SMS, the link provided in those messages will give you the same easy Alert Details screen in a mobile-friendly format.
There are other little UI helps like row highlighting for easier readability, but part of the joy is in the discovery, so we won’t ruin the surprise. If you haven’t seen the new, better, sexier alerts page yet, go to Settings > Roles and Users. Edit your user profile (or ask your admin to do it) and select “Use New UI”. Once you’ve saved your user and refreshed the page, you’ll see a link at the top of the page that says “toggle UI”, which will allow you to switch back and forth between the new and the current UI.
Once you’ve used the beta version of the new Alerts page, let us know what you think by clicking the blue “Feedback” button on the right edge of the screen. Our goal has been to make the Alerts page simpler, easier, and perhaps even a little more enjoyable (which is not a word usually associated with alerts). We’d love to know if we’re on the right track and what we can do to make it even better.
[Kevin McGibben (CEO), Steve Francis (Founder and Chief Product Officer) and Jeff Behl (Chief Network Architect) contributed to this post.]
This week LM’s Chief Network Architect “Real Deal Jeff Behl” was featured on the DABCC podcast with Doug Brown. The interview journey covered lots of ground and sparked our interest about IT industry predictions for 2014. There are so many exciting things happening in IT Ops these days it’s hard to name just a few.
Before it’s too late, here’s our turn at early year prognosticating.
1) 2014 is (at long last) the year for public Cloud testing. The definition of what “Cloud” is depends on whom you ask. To our SaaS Ops veterans, it means a group of machines running off premise for which someone else is responsible for managing. Given Cloud can mean lots of things — from public Cloud infrastructure (Amazon), Cloud services (Dyn or SumoLogic) to Cloud apps (Google Apps) to SaaS platforms (SalesForce and LogicMonitor!). The shared definition among all things Cloud is simple: it’s off premise (i.e., outside your data center or co-lo) hosted infrastructure, applications or services. For most enterprises currently , Cloud usually represents a public data center, offering from the very generic VM compute resources to specific services such as high performance NoSQL databases and Hadoop clusters. Enterprises are starting to gear up to test how the public Cloud fits in its data center strategy. In the past month alone, several of our Fortune 1000 clients confirmed they’ve set aside 2014 budget and IT team resources to test public cloud deployments.
LogicMonitor is happy to participate in the upcoming DevOps Days meet up in Santa Clara.
It is exciting to see how the agile software development movement is bringing development and operations together to promote efficiency. With DevOps constant changes and roles cross-over, it only makes sense you use a monitoring tool that is just as flexible as you are.
LogicMonitor is a SaaS based IT performance monitoring solution that lets you monitor your entire IT infrastructure with just a few clicks of a button. Built by exceptionally smart operations guys, our product instantly discovers system performance metrics and tells you in seconds if they are within acceptable standards. We already researched these standards for you, so you can focus on what you do best.
And since we monitor anything with an IP address, you get visibility to your full IT stack in one place. Talk about Infrastructure as Code!
Come say hi to learn more, we would love to see you!
Here at LogicMonitor we love our happy hours, and since we will be speaking at the upcoming AnsibleWorks Fest (or AnsibleFest) we thought of no better way to tie it off than over a drink.
Our very own Jefff Behl, Chief Network Architect will be speaking at 5:05pm about the importance of measurement and monitoring the whole IT stack in a DevOps world. And then afterwards…. we’d love the chance to meet you over drinks at Dillons (around the corner from the event).
Look for us at the Dillons downstairs bar between 6-8pm.
by Cisco Arias
In the modern world of consumerism, there are so many choices, noises and deals, it’s sometimes hard to calculate the real value of the products and services we purchase. At LogicMonitor, we try to make it obvious.
I don’t like to call our solution a “product” because for some reason it makes me think of, “Sorry pal, you purchased this as is. I can’t help you.” That’s not how we roll.
We have a joke here that our product now comes with free Cisco (not the trademarked kind). As an Account Manager here’s the way I look at it: The moment a new client signs on we become partners in improving each others businesses and helping each other grow.
A service, or solution, like ours relies on synergy and strong relationships with our clients if we are to provide them the most effective and intelligent SaaS monitoring solution out there. One of my personal goals here is to build these relationships in order to understand the needs of the end user AND organization… to keep the client’s business flowing and improving.
I see monitoring as one component of the daily workflow of an average IT, Sys Admin, or Network Engineer. And monitoring should provide more than just alerting, it should provide a way of proactively finding out how to prevent those fires. And beyond that, it should provide intelligence that improves operations and business metrics that are meaningful to those upstairs.
And I’m not happy until our clients actually realize all these benefits. We’re not going to sell you a “product” where it’s up to you to figure it out and get it working. We’re going to provide you with the resources needed to maximize the value of our solution.
From day one, we have a team of Engineers and Developers working with you to ensure your monitoring is made easy and effective. You also have people like me who will check in frequently to see if there is anything we can do to help.
Whether it’s letting you know your portal is not up to date, going over new features, or getting new team members up to speed, you can rest assured that you have a go-to person for anything LogicMonitor related.
So be sure to consider all of this the next time you are calculating what real value means to you and your organization… or the next time you need help on a “product” you purchased and are looking and waiting, looking and waiting…
now free, with LogicMonitor
Performance monitoring for all your infrastructure & applications. In minutes, not hours.
Questions? Call Us!
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