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To paraphrase Oscar Wilde – there is only one thing worse than having no monitoring. And that is having monitoring. Or at least that can be the case when you have too many monitoring systems.

LogicMonitor was recently at the Gartner Data Center conference in Las Vegas. The attendees were somewhat larger enterprises (think General Motors) than the majority of our customer base, but shared many of the same goals – and problems – of smaller enterprises. One problem smaller enterprises do not share was the degree of proliferation of monitoring systems, and the problems this causes. Some companies had over 40 monitoring systems in place (more than one hundred for a few) – and all the commensurate silos that go with them. This means for non-trivial problems, resolving an issue often means getting many people into a war room, so the issue can be investigated and traced across the many monitoring systems, by the many people in all their fiefdoms.silos

There was an informal consensus that when a problem involves multiple silos, resolution was at least 3 to 4 days, as opposed to hours when it didn’t.  This makes running multiple monitoring systems (which help create silos of operational people) a very expensive proposition. At LogicMonitor we often help companies consolidate from 10 or 12 monitoring systems to LogicMonitor plus one or two others, but the benefits in consolidating 40 or more walking dead monitoring systems would be huge.

Some of the other more interesting observations from the conference talks: Read more »

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Top 5 2014 IT Ops Predictions: Surf’s Up!

[Kevin McGibben (CEO), Steve Francis (Founder and Chief Product Officer) and Jeff Behl (Chief Network Architect) contributed to this post.]

This week LM’s Chief Network Architect “Real Deal Jeff Behl” was featured on the DABCC podcast with Doug Brown.  The interview journey covered lots of ground and sparked our interest about IT industry predictions for 2014. There are so many exciting things happening in IT Ops these days it’s hard to name just a few.

Before it’s too late, here’s our turn at early year prognosticating.

1)   2014 is (at long last) the year for public Cloud testing.  The definition of what “Cloud” is depends on whom you ask. To our SaaS Ops veterans, it means a group of machines running off premise for which someone else is responsible for managing.  Given Cloud can mean lots of things — from public Cloud infrastructure (Amazon), Cloud services (Dyn or SumoLogic) to Cloud apps (Google Apps) to SaaS platforms (SalesForce and LogicMonitor!). The shared definition among all things Cloud is simple: it’s off premise (i.e., outside your data center or co-lo) hosted infrastructure, applications or services. For most enterprises currently , Cloud usually represents a public data center, offering from the very generic VM compute resources to specific services such as high performance NoSQL databases and Hadoop clusters.  Enterprises are starting to gear up to test how the public Cloud fits in its data center strategy. In the past month alone, several of our Fortune 1000 clients confirmed they’ve set aside 2014 budget and IT team resources to test public cloud deployments.

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It is relatively well understood in development that dead code (code that is no longer in use, due to refactoring, or changes in features or algorithms) should be removed from the code base. (Otherwise it introduces a risk of bugs, and makes it much harder for new developers to come up to speed, as they have to understand the dead code, and if it is in fact in use, etc.)  It is less well understood that the same principles apply to the rest of the IT infrastructure as well.

walking-dead-ad Read more »

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Here Comes LogicMonitor!

2013 was a huge year at LogicMonitor. Thanks to our great customers and a dedicated team, we doubled our revenue, doubled our customer base, and more than doubled both our data center infrastructure and the volume of monitoring performed. Best of all, we accomplished all of this while accelerating investment into R&D and our Engineering team to prepare for even bigger product news in 2014.

As a CEO of an exciting and fast-growing SaaS company, the best use of my time is spent with clients to get first-hand understanding of how customers use the product. Learning what we do well and more importantly — what we need to improve upon — helps us to get better. LM is a product-focused company that is hell bent on transforming the infrastructure performance monitoring business.

So as we rip into another exciting year we decided to put the big ideas of listening to customers and a dedication to making the market’s best product together in the format of the LM 2014 RoadShow. Read more »

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What does the fox say about your servers?

[Originally appeared November 12, 2013 in the SpiceWorks Spotlight on IT community series, written by Steve Francis, Founder of LogicMonitor.]

Photo credit: Mike Baird

Fox

If you’ve got an Internet connection, you’ve most likely heard the popular tune “What Does the Fox Say?” (If not, I’m sorry and/or you’re welcome). The song is about the fact that while we know the sounds other animals make, the sounds of the fox remain a mystery. What could that possibly have to do with IT, you ask? Let me explain.

One thing I have learned from a long history of working in IT is that relying on technology that you don’t understand is dangerous. The technology may make everything work easily when all is well, but when things are not going well — it will be your job to fix it. If you’ve relied on the system hiding all complexity from you, you’re going to have a hard time recovering things, and getting all the “stuff” off the proverbial fan.

The best example I have of this was many years ago when I worked for a rapidly growing SaaS company. In those days, Oracle was the only reliable choice for a high-volume database, and Sun was the preferred hardware architecture. (My, how things change…)

To achieve the reliability we needed, we implemented a Sun clustering solution. Now this solution was so finicky Sun wouldn’t even let you run it (or least, not support it) without their Professional Service engineers setting it up for you. This, of course, made us mere systems administrators a lot less familiar with it than we would have been had we set it up ourselves.

You can see where this is going: This high-dollar, high-availability clustered system worked fabulously — until it stopped working at all. 

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[Originally appeared December 11, 2013 in Edhat Santa Barbara article.]

During the week of December 9th, 2013, the Passport to Santa Barbara will be distributed to 18,500 K-6 public school students in Santa Barbara County. The Passport program provides a passport booklet to children in grades K-6 who, with one adult, are given free admission to Santa Barbara Educator’s Roundtable (SBERT) member institutions, where children participate in specially-designed educational activities found outside of the classroom within the community and receive a stamp in their Passport.

LogicMonitor Passport Sponsorship

This year’s program is sponsored by LogicMonitor, a local Santa Barbara-based technology company, and the Williams-Corbett Foundation. The Foundation has supported the program for a number of years, but LogicMonitor is a new sponsor.”As a local company interested in supporting our community, we are pleased to be a sponsor of the Passport program this year. Our employees have children that benefit from the Passport program, and as a high-tech company, we depend on the local area having both a great educational system, and a great community. The Passport program contributes to both.” said Kevin McGibben, CEO, LogicMonitor. Read more »

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Why relying on SNMP traps is a bad idea

One question we sometimes get is why LogicMonitor relies so little on SNMP traps. When we are writing the monitoring for a new device, we look at the traps in the MIB for the device to see the things the vendor thinks are important to notify about – but we will try to determine the state of the device by polling for those things, not relying on the traps. “Why not rely on traps?” you may ask. Good question. Read more »

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Looking for a few good Firemen

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You may think from the preponderance of moustaches in the above the photo that LogicMonitor recruits entirely from former firemen, policemen and others who, in a cliche, sport the hairy lip. In fact we’re just supporting Movember, to help increase the performance, uptime and availability of Men’s health – and all IT infrastructure.  (Feel free to contribute to support Men’s health at the link. LogicMonitor did, as well as individual fund contributors.)

And while we do have a variety of jobs open, we do not discriminate on race, gender, age – or even the presence or absence of facial hair.

(Note: we do have a sizeable contingent of female employees. For some reason, none of them participated in Movember….)

 

 

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At IT Nation this week I am reminded that customers are a company’s best salespeople (no offense, Sales teams).

As we “cross the chasm” in building a wider MSP customer base — we have hundreds of MSP clients that service several thousand clients — we are only just starting to learn how to talk to MSPs and CSPs (cloud providers) about LogicMonitor in a way that resonates. Why is LM important to a service provider’s business? How is LM different than the traditional MSP understanding of “monitoring?” 

Most service providers know monitoring as RMM (Spoiler alert! LM is not an RMM). Lucky for us, our MSP clients are helping other owner/operators better understand where RMM ends and performance monitoring begins. As MSPs look to offer cloud products and deploy co-managed IT services to reach larger customer deployments and more revenue, LM is increasingly becoming a must-have tool to support their business.

Attached is a short video interview live from IT Nation. Lyf Wildenberg, CEO of MyTech Partners describes why LM adds value to his MSP business. Excuse my bad mustache (it’s Movember!).

MyTech Partner Interview

- Kevin McGibben is CEO at LogicMonitor.

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Twilio and LogicMonitor: Better Together!

LogicMonitor is excited to announce that you can now monitor your Twilio voice and messaging traffic using LogicMonitor – with all the automation and ease of use that LogicMonitor brings to the rest of your infrastructure.

LogicMonitor will automatically detect all the Twilio resource categories in use (automatically adjusting as you add or discontinue different resource types).  It will plot the rate of usage of the different resources, as well as the total usage and cost on a month by month basis, giving you greater insight and visibility into how your app is using the Twilio system. Automatic overviews of the top 10 Twilio resource types across different dimensions (cost, usage and count) as well as detailed data about each resource provide a complete view of your account. Read more »

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