Why relying on SNMP traps is a bad idea

One question we sometimes get is why LogicMonitor relies so little on SNMP traps. When we are writing the monitoring for a new device, we look at the traps in the MIB for the device to see the things the vendor thinks are important to notify about – but we will try to determine the state of the device by polling for those things, not relying on the traps. “Why not rely on traps?” you may ask. Good question. Read more »


Looking for a few good Firemen

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You may think from the preponderance of moustaches in the above the photo that LogicMonitor recruits entirely from former firemen, policemen and others who, in a cliche, sport the hairy lip. In fact we’re just supporting Movember, to help increase the performance, uptime and availability of Men’s health – and all IT infrastructure.  (Feel free to contribute to support Men’s health at the link. LogicMonitor did, as well as individual fund contributors.)

And while we do have a variety of jobs open, we do not discriminate on race, gender, age – or even the presence or absence of facial hair.

(Note: we do have a sizeable contingent of female employees. For some reason, none of them participated in Movember….)




At IT Nation this week I am reminded that customers are a company’s best salespeople (no offense, Sales teams).

As we “cross the chasm” in building a wider MSP customer base — we have hundreds of MSP clients that service several thousand clients — we are only just starting to learn how to talk to MSPs and CSPs (cloud providers) about LogicMonitor in a way that resonates. Why is LM important to a service provider’s business? How is LM different than the traditional MSP understanding of “monitoring?” 

Most service providers know monitoring as RMM (Spoiler alert! LM is not an RMM). Lucky for us, our MSP clients are helping other owner/operators better understand where RMM ends and performance monitoring begins. As MSPs look to offer cloud products and deploy co-managed IT services to reach larger customer deployments and more revenue, LM is increasingly becoming a must-have tool to support their business.

Attached is a short video interview live from IT Nation. Lyf Wildenberg, CEO of MyTech Partners describes why LM adds value to his MSP business. Excuse my bad mustache (it’s Movember!).

MyTech Partner Interview

- Kevin McGibben is CEO at LogicMonitor.


Twilio and LogicMonitor: Better Together!

LogicMonitor is excited to announce that you can now monitor your Twilio voice and messaging traffic using LogicMonitor – with all the automation and ease of use that LogicMonitor brings to the rest of your infrastructure.

LogicMonitor will automatically detect all the Twilio resource categories in use (automatically adjusting as you add or discontinue different resource types).  It will plot the rate of usage of the different resources, as well as the total usage and cost on a month by month basis, giving you greater insight and visibility into how your app is using the Twilio system. Automatic overviews of the top 10 Twilio resource types across different dimensions (cost, usage and count) as well as detailed data about each resource provide a complete view of your account. Read more »


We’ve updated our Rightscale Rightscripts (with the addition of the execute input), along with our documentation of those scripts.  We’re taking this occasion to republish this blog on using our Rightscale integration, which somehow got lost during our migration to our new web site last June.

How to ensure all your Rightscale managed instances are monitored in LogicMonitor.

Step 1: Import LogicMonitor RightScripts.

To use LogicMonitor’s RightScripts, go to the RightScripts tab in the RightScale Marketplace.
(Click images to enlarge)

Read more »


OK, this is not really related to monitoring, but Brandon Metcalf, one of our diligent TechOps superstars, posted this on our internal blog, and  I thought it was super handy, so I thought I’d share…

How many times have you opened a file in vi which is owned by root, made changes,  and then couldn’t save it because you didn’t sudo first? Sure, you could save it to an alternate location and then copy it into place, but the following is a handy trick:

:w !sudo tee %

This will save your file in place provided you have sudo privileges.



When I started LogicMonitor, I knew nothing about Product Management. (Yes, yes…  but I know more than I used to.) I made all sorts of mistakes, thinking I was the target customer. (Surprise! I wasn’t). I added powerful features, that were hard to use, but I thought they were essential and people will Read the Fine Manual. (Surprise! Many don’t.) We’ve made a lot of progress in making our powerful-but-hard-to-use features more accessible over the years, but I want to talk about one of my favorites, that requires some understanding before you see the benefits: discovery filters. (But boy, are the benefits worth it!) Read more »


Monitoring NTP. And why it matters…

A guest post by one our intrepid Support Engineers in the UK, Antony Hawkins.

time-is-going-1415573-m“Catching the little problems you never knew you had (before they cause big problems you never want to deal with).”

So, you’ve configured and tested an NTP hierarchy through your estate and now all your devices run to the same time. You can leave it alone now, safe in the knowledge it’s working.
Can’t you? Read more »


Guest post by Ed Shaughnessy, LogicMonitor’s VP Finance and Corporate Development.

@SUBSCRIBED (Zuora’s annual user conference held in SF last week) I had the fun & privilege to sit on a panel moderated by Zuora’s CFO, Tyler Sloat.  I enjoy this continuous exposure to the Zuora Exec team, their thinking, customers and ecosystem. Zuora Subscribed offered a venue to have a substantive discussion about what’s really important to companies that are disrupting both in technology and business models to solve the problems of a global set of customers.

Last year I signed on as the head of finance and corporate development here @ LogicMonitor.  My first priorities Read more »


Last week I was traveling to and from our Austin office – which means a fair amount of time for reading. Amongst other books, I read “The Principles of Product Development Flow”, Reinertsen, Donald G. The most interesting part of this book (to me) was the chapters on queueing theory.

Little’s law shows the Wait time for a process = queue size/processing rate.  That’s a nice intuitive formula, but with broad applicability.

So what does this have to do with monitoring? Read more »


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