As those customers that are (normally) housed out of our Boston datacenter know, we had to exercise a failover from East Coast to West Coast datacenter. (Why? Short version – a subcontractor of the colocation provider moved the wrong rack of servers.)

So we were confident in our failover – we have identical servers idle in the other datacenter, just waiting to take over, and we’d tested processes, so we were not expecting any issues. Failover went fine, and all customers were running happily within an hour of the event. But.. there were issues. Some customers complained that the UI reported intermittent “Access Denied” errors. (more…)

Just mentioning it here as many people seem not read release notes.
LogicMonitor now supports comprehensive Dell EqualLogic monitoring, HP Lefthand monitoring (or P4000 monitoring, if you prefer), and Microsoft Cluster monitoring.
No doubt there’s more I should be mentioning, but these seem to be the most common requests we get for us to add monitoring for, when in fact we already do them. (Microsoft cluster monitoring was recently enhanced to support clusters on Windows 2008 and later, which requires packet encryption to query the cluster WMI namespace. Why MS requires encryption to query just that name space, and not, say the sql server name space, seems a bit odd…)

The other commonly requested feature, which we don’t do but will in the next release (coming out in a week or so), is hardware monitoring for ESX and ESXi hosts.
Our VMWare monitoring is great, but didn’t take advantage of the WBEM CIM providers in ESX for certain hardware (IBM, Dell, HP, etc) that can report hardware health of fans, drives, etc.  It does now.

Got anything else that needs monitoring? Let us know – we’ll do the research and get it monitored for you.

At LogicMonitor, we know datacenter monitoring.  We know it because we’ve lived it – I’ve been that guy responsible for making sure that a 24 x 7 x 365 web service was up.  Most of our technical staff also came from a SaaS and web ops background (with lots of work in corporate IT worlds, too).

Recently, however, we’ve had quite a few managed service providers adopting LogicMonitor for their monitoring needs.  Which makes a lot of sense. An MSP is just as dependent on the uptime, (more…)

Under the Imagine Virtually Anything alliance, Cisco, NetApp and VMWare have teamed up to deliver a shared virtualized server/network/storage infrastructure that can securely host multiple “tenants.”  This seems like A Good Thing, for all the usual reasons virtualization is good (lower costs, improved energy/space efficiency, faster deployments, etc). Yet they seem to have forgotten (more…)

No matter the kind of database – Oracle, SQL server, MySQL, PostgreSQL, etc – there are distinct kinds of monitoring for the DBA.  There is the monitoring done to make sure everything is healthy and performing well, that allows you to plan for growth, allocate resources, and be assured things are working as they should.

Then there is the kind of in depth activity that DBA’s undertake when they are investigating an issue.  This takes far more time, and uses a different set of tools – the query analyzer, profilers, etc – but can have a large impact, and is where a good SQL jockey can really make a difference.  But given the amount of time that can be required to analyze and improve a query, when is it worth it? (more…)

One of the difficulties in IT environments is that redundancy can sometimes make outages worse.  The problem being that redundancy can often give people (mostly justified) confidence in the availability of their systems, so they design architectures on the assumption that their core switch (or database, or load balancing cluster, or what have you) will not go down.

And they even have monitoring.

But they don’t monitor the state of the redundant server or component. So then the redundant server or component fails, or is unplugged, or synchronization fails, or what have you, and stays that way for weeks with no one noticing. Then the active server or component fails, the other one is already out of commission – and boom – Bad Things happen.

So if you run redundant supervisor modules in your core switches to get high availability, make sure your cisco switch monitoring is capable of monitoring them. Same for redundant power supplies.

Same for active-standby Netscalers, or F5 Big IPs, or NetApp clusters, and or anything that you want to make sure works when needed.

If it’s not monitored, chances are it won’t be there when you need it.

Assuming you’re not Facebook, you probably don’t have large development teams to tweak how your application interacts with memcached, you may still want to deploy it to help your site’s scalability.

But if you practice safe operations, you will never put anything into production without monitoring.  Particularly nothing that production depends on.

“But production is not dependent on memcached!” I hear you say. “If the memcached slice that is caching a particular lookup is down, the app will just hit the database, and carry on happily.”

This is true, but what happens when your app  is not able to deal with the load in the absence of almost all the memcached slices being up?  Then you end up with a big dose of downtime, or horrendous app performance at best.

And how would you know how many requests your memcached systems are offloading from your database? If you weren’t monitoring them, you wouldn’t – so you wouldn’t know when you’d passed that point where you need memcached. (Ideally you’d be plotting the aggregated view of all the memcached’s in your environment.) Nor would you know when CPU load on your memcached systems has become the bottleneck, rather than memory. (Although unless you are Facebook, you probably won’t run into that.)  And of course, more than pretty graphs, you need to know when Memcached is down, or how many nodes are down.

So even if you don’t use LogicMonitor’s memcached monitoring, be sure to practice safe ops, and get some monitoring.

Want to learn more about monitoring, and how to practice safe operations in your environment? Schedule a free consultation with one of our experienced operations staff.
Free consultation.

One of the many great things about working at LogicMonitor is that we get to use our product to solve business needs. Personally, I like having someone asks us “I need to monitor X”, and be able to deliver custom monitors for X, within a few hours.

One example this week was a customer wanting to monitor NetApp’s Multistore capabilities. I’ve worked with NetApp hardware for over 10 years, but had never used multistore.  (NetApp’s Multistore let’s you easily create separate and completely private logical partitions in filer network and storage resources. It’s like VMware for NetApps.)  Multistore is getting more attention recently as a good way to bring NetApp’s strengths to cloud provisioning.

Despite LogicMonitor’s excellent NetApp monitoring we didn’t have anything to monitor vfilers created when Multistore is used.  However, we fired up some vfilers in our lab, and using LogicMonitor’s debugging tools to query the NetApp API, we found the relevant metrics, created a datasource with Active Discovery of all vfilers, graphs and alerts, and voila! Within an hour all our current and future customers just had their NetApp monitoring capabilities extended, automatically! (Another reason to love SaaS!)

Even cooler, using LogicMonitor’s role based access control, you can give users the same visibility in LogicMonitor as they have on their vfiler. So an administrator delegated control of only a single vfiler can be set in LogicMonitor to just see his own vfiler and its volumes and their usage and performance, while others can see all the vfilers, and latency of all volumes on the phsyical system.

Being able to deliver things that exceed customer’s expectations, about things that you didn’t know existed, in less than an hour – fun day at work!

Long live Linux monitoring.

By which I mean that, unless you are a kernel developer or some other individual with esoteric purposes, having Linux up and running is not the point of your servers.  Your servers are there to DO something, whether that’s to serve web pages, answer database requests, or provide the best hosted monitoring service.

So…what do you monitor? (more…)

Just a quick note to say that our recording of the webinar we gave on virtualization monitoring VMware monitoring (and XenServer Monitoring) is up on LogicMonitor.com.

It’s a quick (about 10 minutes) look at why it’s particularly important to have a unified monitoring system that covers virtualization infrastructure, the guest OS’s and the applications on the guest OSs, and the storage, all in one monitoring system – otherwise you can end up with people without sufficient information chasing all sorts of problems that would be immediately identifiable with a unified system.

Check it out, and if you have any questions, feel free to email us at info@ logicmonitor.com

There were quite a few questions at the end of the webinar, but I didn’t include them in the recording, else we would have had to post it somewhere else other than the Worlds Shortest Webinars.