Here at LogicMonitor we serve hundreds of managed service providers with our cloud-based performance monitoring platform. “MSPs” range from true blue service providers, to Cisco VARs, to Cloud Providers and System Integrators. MSP monitoring typically means using LogicMonitor to monitor their own equipment and hosted apps. Many also will drop a LogicMonitor collector at a customer site or remote sites to monitor critical customer side infrastructure. Our flexible deployment model avoids the hassle of setting up VPNs that legacy premise-based monitoring tools require.
Lately I’ve spent a lot of time in airports and freeways to better understand our MSP customers, and I’m amazed by their expert use of LogicMonitor and their willingness to share best practices to help other MSPs monitor better (and make more $!). I’d like to thank a couple of MSPs in particular – Sagiss (in Big D) and CIO Solutions (in our hometown of Santa Barbara) — for contributing to help us build a best practices guide for using LM within MSPs. Here’s the first in a series to help MSPs get the most out of LogicMonitor, and hopefully contribute to your success. Read more »
VMWorld 2013! Time to get your virtualization on! Last year was LogicMonitor’s first time at the conference. In the past year we’ve grown a ton, have more product to show off, and look forward to attending the show again. For those of you who have not been to VMWorld, it is a grand event. It is held in the Moscone Center in downtown San Francisco, and the vendor exhibitor room is huge! You could probably put 2 football fields inside.
This year we will be located at booth number 2412 (in the same aisle as Rackspace). Read more »
Greetings from PuppetConf 2013!
The LogicMonitor team is here in force and we are impressed by the showing. The show is twice as big as it was last year! If there was ever a question about where Puppet is going, it has been answered: up up up. What I find most interesting about the increase in attendees is the types of companies they are representing: the larger corporations are taking notice. Puppet is obviously helping to solve a pain point that everybody is facing. We are really at the beginning of a sea change in how all parts of infrastructure and code are configured and deployed. Configuration management, using tools like Puppet, is going to encompass all components of your infrastructure, from the operating system level all the way up to load balancers and network devices. Read more »
This is a guest post by Elisha Saini, LogicMonitor Financial Planning & Analysis Analyst. Follow her on Twitter at @ElishaSaini
Recently I passed the milestone of the first year of my career, and my first year at LogicMonitor. Below is my commemorative blog
5 reasons I love working at LM…
1. The title/position you have does not nearly reflect the million different things you end up working on.
In 12 months I’ve done everything from employee onboarding, coordinating company events, organizing trade show logistics, moving an entire office to a new building, and becoming an excel wiz to create financial/business performance reports. Being fresh out of college, I didn’t know what I wanted to do. What I did know, however, is that I wanted to try a little bit of everything to get a feel for what I enjoy most. That’s exactly what I got. Read more »
This article first appeared on blog.hipchat.com.
At LogicMonitor, we make a cloud based monitoring solution, which tracks billions of metrics a day for businesses around the world. While looking for a way to increase collaboration and community between our various team members who are spread across multiple timezones and continents, I started looking at my old friend IRC. IRC servers are still non-trivial to set up and secure, and still (especially for those not of the technical tilt) not the easiest platform to use, so I found HipChat.
Why HipChat? To me it is graphical, outsourced IRC. It’s simple to use. There is no setup. There is no server to maintain. Just like LogicMonitor, it is a SaaS solution, accessible to everyone. It is archived. It is searchable. It is available on my phone. You can interface with it via an API. You can do things in it that are simply not possible with traditional IRC platforms like paste screenshots, or attach files. So while trying hard not to say it: HipChat is pretty…hip. Nice work guys. All departments here at LogicMonitor now use it.
So just how has HipChat helped within our Operations group? First off, it is the de-facto meeting place for all team members. People outside of Ops know where to reach the operations team, and during emergencies, it is the place where everyone in Operations is expected to be. But beyond this increase in collaboration, it was LogicMonitor’s ability to interface (via WebHooks) with HipChat that really cut down the amount of email going to our team members, reducing internal response time to issues while still keeping the entire team informed.
Part of being in operations is dealing with alerts (in our case, those generated by our own SaaS-based monitoring system, LogicMonitor – it’s LogicMonitor alerting about LogicMonitor. Very meta.) Previously, all alert levels (warning, error and critical) were sent via email to the Operations team, with the on-call engineer also receiving notifications of error or critical conditions via SMS or voice-call. Now, instead of emailing all alerts to every team members (which leads to inbox clutter and extensive filtering rules), all alerts go to a Monitoring HipChat room where anybody can see them. While it is easy to see active alerts and reports of past alerts within LogicMonitor, it’s sometimes simply easier to scroll back through HipChat and see the status of things over the last few hours, or what happened during the night.
For day to day operations, the on-call engineer can choose how he will stay informed of ‘warning’ conditions: either by checking our LogicMonitor account via a web browser or by simply staying in the Monitoring HipChat room (he will be on HipChat anyway for company collaboration). It is his call as to how he wants to stay informed. Other engineers can keep tabs on warnings on an at-will basis as well, without the need of going through segregated folders where they have “quarantined” alert emails.
An even greater benefit is in how “error” and “critical” alerts – those that need immediate attention – are distributed. While these alerts are still sent out via SMS to the on-call engineer, they are simultaneously sent into the TechOps HipChat room where the operations engineers hang out. (This is a different room from the Monitoring room – alerts are sent there, too.) What does this mean? It means that any engineer who happens to be online is immediately informed of a higher severity error, even if he is not on-call. Our Operations team is better informed and quicker to respond to issues as on-call engineers are not always at their keyboard.
By virtue of LogicMonitor’s flexible property inheritance and WebHooks system, the possibility exists to have alerts destined for specific groups (DBA, Network, etc) sent to their respective HipChat rooms as well.
There is more to how we use HipChat (think automatic notifications of git commits to our production puppet code), but that’s for another time. Suffice it to say that HipChat is thriving at LogicMonitor, and HipChat coupled with LogicMonitor keeps everyone better informed.
If you want to integrate LogicMonitor with HipChat, check out our instructions on the HipChat integration page.
This blog post was written by Jeff Behl, Chief Network Architect at LogicMonitor. Follow him on Twitter.
This weekend I was catching up on some New Yorker issues, when an article by one of my favorite New Yorker authors, Atul Gawande, struck me as illuminating so much about tech companies and DevOps. (This is an example of ideas coming from diverse, unrelated sources – something part of the culture of LogicMonitor. Just yesterday, in fact, our Chief Network Architect had a great idea to improve security and accountability when our support engineers are asked to log in to a customer’s account - and this idea occurred to him while he and I were charging down the Jesusita trail on mountain bikes.)
The article, Atul Gawande: How Do Good Ideas Spread? : The New Yorker, is an exploration about why some good ideas (such as anesthesia) were readily adopted, while other just as worthy ideas (antisepsis – keeping germs away from medical procedures) did not. So how does this relate to DevOps and technology companies? Read more »
Another in our internal blog challenge, from sales guy Justin Aretz in our Austin office.
LogicMonitor signs up new clients everyday for a wide variety of reasons, but one reason we hear very often is an outage or performance dip that could have been prevented. Maybe a NetApp volume maxed out, or latency from a database was causing slow app performance. These headaches are absolutely avoidable with proactive monitoring.
Proactive cloud based monitoring can be the difference between catching an issue before it’s an issue, and spending your whole weekend fixing what went wrong (that’s after hours of investigation to find out what went wrong in the first place). In some cases we hear of businesses living with a false sense of security – they had an on-premise monitoring solution in place, but when the device that hosts the monitoring goes down, that did them no good, as it couldn’t let them know it’s down. That’s where SaaS-based solutions like LogicMonitor take the cake. We still notify you with a variety of methods and in all situations – because we’re an off-premise solution. Just because your datacenter is down, that doesn’t mean your monitoring should be.
The main point is that proactive monitoring is a must in today’s IT environments. With so many different vendor’s equipment in place, having a solution like LogicMonitor that puts all the important metrics you need in a single pane of glass makes it a breeze. Our automation of graphs and configuration keeps it time-friendly so sys-admins can focus on other priorities, rather than spending days working on configuration. That adds more value to the business – and not coincendentally, more interest to the life of the sysadmin.
Recently, we ran an internal challenge at LogicMonitor to see how many blog posts we could get in a week. We didn’t quite get to the 100% participation that would have led to Kevin (the C.E.O.) and I taking a ballet lesson in tutu’s in the street front window – but we got a good response. Here’s the first of the series, in no particular order, from Philip Schorr, one of our great support engineers.
LogicMonitor is a great tool, and everyday as I chat with different clients, everyone has a different use case; certain clients may use monthly reports to keep track of trends while others stay on top of database status, or create a view that allows one to finely tune their application’s performance.
I want to show everyone one feature of LogicMonitor that is handy in all sorts of ways to correlate and interpret their performance data. That feature is the “flexible graph widget”. These flexible custom graphs let you make use of powerful regular expressions and can combine data from any metric (from any components of any device) that LogicMonitor is collecting. Read more »
Looking for some Friday fun, we decided to run a quick analysis of the number of metrics we monitor (geeky!)
We found that we are monitoring 1 billion metrics a day from 13 million streams of data! That’s about 11,600 metrics per second that we’re analyzing, sorting and presenting to our customers. Data galore.
Can you imagine the amount of data we are analyzing while you’re reading this post and we’re getting started with our Friday happy hour? We got pretty excited about that.
All those servers, websites, networks, databases, virtual machines and applications, just love to tell us about their performance.. and we love to listen to all of them.
What’s even more exciting is to see our historic metric growth and realize that 1 billion metrics a day is nothing compared to the amount of data that our customers will have at their fingertips in the future. Inspiring!
LogicMonitor is known for robust IT infrastructure and application monitoring, but did you know that cloud providers use LogicMonitor to determine customer requirements and to evaluate new business potential of customer prospects? Sometimes we come across a client that is taking great advantage of our powerful data collection abilities to discover new systems insights. We figured our cloud providers clients would appreciate our sharing!
Zumasys is a Southern California-based cloud services provider that helps companies move their technology infrastructure and applications to the cloud. For three years, Zumasys has used LogicMonitor to monitor its core cloud infrastructure, while adding LogicMonitor to its cloud product. As part of its cloud services offering, Zumasys gives customers role-based access to LogicMonitor in order to view the performance of its proportioned cloud services.
Before Zumasys brings a new hosting client on board, it installs a LogicMonitor collector in the client’s network, tracking bandwidth usage, data quality, storage and computing resource utilization along with any critical operating system alerts that LogicMonitor can find. Zumasys then uses the data collected to determine the resources it will require to move the hosting client onto its cloud platform.
“We are more accurate with our estimates and better prepared to migrate customers to our cloud”, says Paul Giobbi, President of Zumasys. “With close to 70% growth of our hosting platform in 2013, LogicMonitor’s ability to help size potential customer resources has been critical to our success.”
LogicMonitor is a playground of data just waiting to be used. If you want more ideas for how to use our services to get data insights contact one of our support engineers, we’ll be happy to chat.
Check out Zumasys testimonial interview.
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