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Monthly Archives December 2012

‘Meraki’ may not be the best known name in networking, but their technology is going to touch you soon if it hasn’t already.  Meraki was just acquired by Cisco in November for a cool $1.2 billion to incorporate into their new Cloud Networking Group.

Cisco is predicting explosive growth in cloud computing, the practice of running applications and storing data on remote servers accessed over the internet instead of running apps and storing data on your local computer. And increasingly, these cloud services will be accessed with with mobile devices over wireless networks.

What Meraki brings to the table is their cloud managed wireless network infrastructure hardware.  The Access Point (AP) is the critical bridge from the wired to the wireless world. The unique feature of the Meraki APs is you plug them into your wired network, the AP connects to  the mother ship at Meraki, and you go to meraki.com to configure and manage them via a web UI.

This is a stellar leap from the typically clumsy and slow embedded web interfaces found on most APs, and the emphasis is on managing your wireless network as a whole, not a bunch of individual APs. The web UI is clean and easy to use, the network can be managed from anywhere, and the APs are kept up to date by Meraki with automatic firmware and security updates.

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Is an RMM tool the only thing MSPs need for monitoring?

Posted by & filed under Cloud, MSP, RMM .

If you’re an MSP providing IT services for desktop environments where basic up/down server monitoring will do, an RMM tool is more than adequate. But for MSPs offering fixed-fee monthly service packages, or cloud services, important advantages can be gained by complementing an RMM tool with an advanced performance monitoring solution.

Monitoring customers on fixed-fee contracts
When you offer an “all you can eat” package where you are on the hook for anything that breaks in your customer’s infrastructure, the ability to be proactive and fix small problems before they become big problems becomes paramount.

An advanced performance monitoring solution will monitor your customer’s high-end systems (network, servers, virtualization, storage, etc…) in such depth that you will know about problems well before your customer. And when there is an issue, these tools provide historical trending graphs that enable your front line help desk technicians to solve many problems without having to bring in the help of more costly engineers.

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