Archive for November, 2012

Giving Thanks to SysAdmins

Tuesday, November 20th, 2012

You only get noticed when things go wrong. The burden of entire companies rests on your shoulders. Your work day never ends at 5:30 pm. You’re on call 24/7/365. You keep things running 99.999% of the time. Today, we express our gratitude for your knowledge, dedication, and patience.

5 ways for MSPs to build stickier client relationships

Wednesday, November 14th, 2012

Until very recently I was your client: the VP of Marketing for a business consulting firm where I doubled as the in-house IT. It was my job to bring on MSPs who could solve the bigger problems within our infrastructure. This included two complete office moves involving all new cat-6 ...

SaaS Data Center Monitoring now a Citizen of the ConnectWise IT Nation

Friday, November 9th, 2012

On my flight out to the ConnectWise IT Nation event, I thumbed through the Wall Street Journal old school style and ran across an ad for the WSJ Wine Store claiming you can save $100 on a special Thanksgiving pinot. My first reaction was to ask myself, "Why is Rupert ...

Monitoring as SaaS Advantage #46 – always at best practices

Friday, November 2nd, 2012

One of the great things about being a customer of a SaaS delivered monitoring service like LogicMonitor is that they can get best practices in monitoring of all sorts of technologies without having to have an expert in that technology on staff. A recent example when LogicMonitor updated some of the ...

Building Your Own Network Monitoring Solution? Why Not Change Your Own Oil, Too?

Thursday, November 1st, 2012

My grandpa loved cars. He worked on them with a level of passion most people reserve for things like expensive red wines and members of the opposite sex. He didn’t believe in outsourcing the care and maintenance of his wheels. So I was shocked when one day he announced that changing his ...