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Well it actually turns out it was completely full.  When MSPmentor picked up the story about LogicMonitor going to the San Diego VMUG to talk virtualization monitoring, they chose a photo of a surfer riding a giant wave to accompany the article. We thought it was in reference to San Diego, but after attending the VMware User’s Group conference we now realize it could have just as easily been a visual metaphor for the VMUG wave that’s breaking, in nicely-timed sets, across the nation.

We waxed up our Surfliner, paddled south and dropped in. The conference was great for us from a vendor perspective – lots of smart, friendly, interested IT people – and by default they were VMware junkies and so perfect potential LogicMonitor clients. We believe that virtually (pun partially intended) every VMware user that takes a look at LogicMonitor will become a client.  (Monitoring a vCenter – which could control any number of ESX Hosts, which could translate into literally hundreds of virtual machines – counts as one host when it comes to our SaaS charges?  Come on!  We thought about wearing shirts that said “stick it to us” but were afraid of gross (in more ways than one) misinterpretations.)  Our ability to monitor and alert on not only VMware but the entire IT infrastructure surrounding it – from storage to networking gear all the way up to application statistics (Apache, IIS) and databases (MySQL, MS SQL) – all in a single pane of glass makes us a slam dunk.  Add in lightning quick setup, true ease-of-use (we don’t just say it, it’s true) , cool dashboards and graphs, real-time business metrics, etc., and it’s a one-handed 360 slam dunk.

The event was pretty jam packed, and, along with handing out microwave popcorn swag to everyone who walked by (did you know some workplaces actually ban popcorn making at the office! Isn’t that un-American?), we took a very un-scientific survey of the attendees that stopped by the table.  Most of them had great things to say about the event.  Which might explain why there are now more than twenty VMUG events scheduled around the U.S. for the second half of the year.  Shaping up to be a pretty decent sized and tempting looking wave.  Looks like we better stock up on sunscreen.  Oh, and popcorn – bans be damned!

View Photos of the event

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What, Free Cisco?! (The real value of service)

Posted by & filed under SysAdmins .

by Cisco Arias

In the modern world of consumerism, there are so many choices, noises and deals, it’s sometimes hard to calculate the real value of the products and services we purchase. At LogicMonitor, we try to make it obvious.

I don’t like to call our solution a “product” because for some reason it makes me think of, “Sorry pal, you purchased this as is. I can’t help you.” That’s not how we roll.

We have a joke here that our product now comes with free Cisco (not the trademarked kind). As an Account Manager here’s the way I look at it: The moment a new client signs on we become partners in improving each others businesses and helping each other grow.

A service, or solution, like ours relies on synergy and strong relationships with our clients if we are to provide them the most effective and intelligent SaaS monitoring solution out there. One of my personal goals here is to build these relationships in order to understand the needs of the end user AND organization… to keep the client’s business flowing and improving.

I see monitoring as one component of the daily workflow of an average IT, Sys Admin, or Network Engineer. And monitoring should provide more than just alerting, it should provide a way of proactively finding out how to prevent those fires. And beyond that, it should provide intelligence that improves operations and business metrics that are meaningful to those  upstairs.

And I’m not happy until our clients actually realize all these benefits. We’re not going to sell you a “product” where it’s up to you to figure it out and get it working. We’re going to provide you with the resources needed to maximize the value of our solution.

From day one, we have a team of Engineers and Developers working with you to ensure your monitoring is made easy and effective. You also have people like me who will check in frequently to see if there is anything we can do to help.

Whether it’s letting you know your portal is not up to date, going over new features, or getting new team members up to speed, you can rest assured that you have a go-to person for anything LogicMonitor related.

So be sure to consider all of this the next time you are calculating what real value means to you and your organization… or the next time you need help on a “product” you purchased and are looking and waiting, looking and waiting…

Cisco
now free, with LogicMonitor :)

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