The Technical Operations team at LogicMonitor is charged with keeping LogicMonitor’s SaaS-based application running at all times, day or night, and has someone on-call 24/7.  The uptime and security of LogicMonitor’s application is the highest priority for the team, but there are also other services that fall under its umbrella.  Some are customer impacting such as the services that the LogicMonitor customer support team uses, and some are internal corporate resources such as JIRA and Confluence (our internal issue tracking platform and wiki, respectively).  The TechOps team also plays a large role in supporting and securing developer environments, including aspects of the build and test systems.

It will come as no surprise that the monitoring platform used by TechOps at Logicmonitor is…LogicMonitor!  All aspects of all the systems mentioned above are monitored to the highest degree possible.  It is where LogicMonitor excels:  from hardware to OS to database and application, everything is in the system.  Even 3rd party services we utilize are monitored (via LogicMonitor’s SiteMonitor).  Due to our extensive use of the platform, it is extremely rare for any sort of issue to arise that the TechOps team is not made aware of almost immediately.  This goes with a favorite slogan of mine, said from the perspective of someone in Ops:  if your boss or your customer is telling you of an issue before you are aware of it, your monitoring system has failed.

Having said all of this, regardless of how well everything is monitored, TechOps has to be prepared for a situation where a fault was not automatically detected. Using LogicMonitor and our corporate issue tracking system, JIRA, we created a way for employees to sound the alarm and notify TechOps, day or night, of an issue that needs to be addressed immediately. Read more »

This quarter, our employees will be traveling far and wide to different tradeshows and events. With so many new things happening, we are excited to share our recent releases and updates (hello, new UI), and to see our users face to face. Below is a list of all the places you can find LogicMonitor during Q2. If you’re at any of these events, be sure to stop by our booth to grab some swag and say hello to the team!

Read more »

by Jeff Barlam, LogicMonitor’s Financial Controller

As LogicMonitor’s Financial Controller, I’m proud to share some exciting news from the LogicMonitor finance department. I know, I know … “exciting” and “finance” rarely go together … but if you’re adventurous enough to read on, you’ll hear about how we’re bringing accuracy and efficiency to our accounting operations using two leading technologies: Zuora and LogicMonitor.

As hopefully you already know, LogicMonitor is the automated IT performance monitoring platform. We’re fortunate to have a rapidly expanding customer base and an ever-growing number of devices being monitored by our customers around the globe. Even better, the LogicMonitor solution allows customers to easily add devices to monitoring and scale up or down depending on their needs. But with that comes complexity in the accounting world. Read more »

We are very excited to announce that this month we kicked off our LogicMonitor 201 advanced product training series. This series is for customers who are already familiar with LogicMonitor basics and provides an in-depth training webinar on a different advanced LogicMonitor topic each month. The first topic was alerts, and more specifically, how to optimize your current LogicMonitor alerting implementation.

A poll at the beginning of the training revealed that most attendees were receiving too many LogicMonitor alerts. This is a common problem with customers that are new to LogicMonitor or that do not have their LogicMonitor alerting implementation optimized. Remember that we provide datasources (recipes (or templates) that define which data is collected, how it is displayed, and when alerts will be generated) with pre set thresholds that are based on industry best practices. These thresholds work well for most critical production environments, so once you add a device into monitoring for a particular data source you’ll start receiving alert notifications right out of the box. But settings might not be appropriate for a stage or development environment, for example. This makes LogicMonitor alerting more of an ‘opt-out’ solution – you should disable or tune the alerts that do not make sense for your particular environment.

Read more »

Originally posted on Building the Converged Branch by Scott Koegler.

Every company works its own set of priorities for each project. But the transformation of an enterpriser’s technology infrastructure is an endeavor that can make or break a company.

LogicMonitor Chief Product Officer and Founder Steve Francis has defined his top three issues that need to be addressed in order to make a technology change not only possible, but wildly successful. Francis’ top targets are:

Seamless infrastructure analysis: There is a growing need for a single platform that can alert on performance issues in an automated and proactive way, that offers IT teams a breadth of tools to help analyze areas like network traffic, and that resolves those issues quickly. Using one tool to automate makes the process that much more simple. Read more »

Any technical education in monitoring would be incomplete without a thorough understanding of SNMP. SNMP stands for Simple Network Management Protocol. In real life, it is often not simple; does not only apply to network devices; and often cannot be used for management of devices, only monitoring. It is definitely a protocol, however. :-)

For those of you who need a handy reference guide, we are publishing a new eBook: The Comprehensive Guide to SNMP, authored by yours truly in my copious spare time. Download the eBook and you’ll learn:

  • What SNMP is and why it matters
  •  An explanation of the different versions of SNMP and the pros/cons to using them
  •  Questions, Answers and Traps
  •  Tips for installing SNMP and advice for working at scale

If you have feedback on the Guide, please tell me your thoughts in comments below.

Since we rolled out our traffic flow enhancements recently, we’ve seen wide adoption – but also a surprising amount of support cases regarding Netflow/Jflow/IPFix. We’re going to look at some of the odd cases that have come in. (No, this article is not just a throwback to Public Enemy’s song.) Read more »

Want to become the smartest person you know about LogicMonitor’s Monitoring Platform? We are offering free product training, updates on our roadmap and asking for your feedback at our 2015 Road Show events. Our next stop: the San Francisco Bay Area in Palo Alto on March 25th, 2015 from 10:00 AM – 2:00 PM. Join us.

The agenda: Read more »

Here at LogicMonitor we have many different types of service providers as customers and many of which have given us great insight into the business and have taught us how they successfully sell monitoring. Below are some specific techniques that service providers can utilize to monetize monitoring through out the entire customer life cycle.


1) Look like an expert on prospects infrastructure before they sign up as a customer.

Read more »

The page-formerly-known-as-Hosts (now Devices) came out a few weeks ago in beta (aka Alpha).  Thank you so much to everyone who bravely waded in, tried it out, and gave us an incredible amount of feedback.  Even as you read this, top men and women are working on the experience to make it faster and better than either the old Hosts page or this current version of the beta Devices page.  Here are some highlights of what’s there now and the new hotness that’s just around the corner. Read more »

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